Ended up with double medication. Filled in the details online and tried to order, spoke to a person over the phone to ask how to order, informed I needed to go back to surgery to get information on my medication. I Could not wait for medication so spoke to surgery and got medication there and then, was told to order through Pharmacy2U next time. However the medication was sent by Pharmacy2U a week later.
Spoke to Pharmacy2U at the time but could not answer my questions and pointed me back to my doctors.
As usual with these things, good idea, poor execution as they push everything back onto the consumer, who has never done this before.
It would be simpler for the consumer to sign a consent form, then it to be organised between the doctors and the pharmacy. However that would mean they need to get their acts together, expecting too much????
Thank you for your review, we are sorry to hear of your experience.
As informed on the telephone by the adviser you spoke to your GP's surgery is 'patient order direct', this means they will not accept any third party involvement with your prescription requests.
You must request your medication via your GP's surgery or using a platform they provide, the surgery will then send through the prescription to your nominated pharmacy for dispensing.
A pharmacy would not be aware if another pharmacy has dispensed your medication, if it was an issue which had been caused by Pharmacy2U it will have been dealt with internally via ourselves.
We will only pass you back to your GP if it is information we cannot provide you with which is the case on this occasion.
If the GP's surgery had issued you a paper prescription to make collection locally, then they should not have sent through a prescription for dispensing through to Pharmacy2U using the EPS service.
Again, this is something you must take up with the GP.
We apologise for the inconvenience this may cause.
Should you wish to discuss this in more detail or require any further assistance, please do not hesitate to contact me.