Review of Emma Sleep
1 star: Bad

NO Delivery of the Mattress

I just ordered the Emma Mattress and there is no Delivery at all. Both sides are finger pointing to each other. GLS is saying that EMMA asked them to return the parcel back to Germany, EMMA is saying that they never asked GLS to send it back. When I asked what the options are, they mentioned that there is NO PROCEDURE how to handle these things, so they do not know. Complete waste of time and money! When it said that I am willing to pick-up the parcel @ the parcel center where it shows stored, GLS refused to give it to me, saying, that it is on the way back.
I do not think customers should pay for the troubles these 2 parties has between them!

Reply from Emma Sleep
I am really sorry that the mattress wasn't delivered to you by GLS. We are working really hard to solve this issue. I understand that you wanted to cancel your order and can confirm that the refund came through on the 14th.