1 star: Bad

Used Brightside Insurance to insure my…

Used Brightside Insurance to insure my car for just short of 2 years. Warning to all members of HM armed forces. I was assigned abroad before my insurance was due to end having paid upfront: I therefore cancelled my policy and was charged 60 pounds to do so negating any rebate. I have another car, that I also had to sell due to assignment and the insurer waived the admin fee. I consulted with Brightside and was told that not one but two "managers" had declined the waiving of the admin fee. Goskippy were excellent, Brightside were disappointing. Joanne's response is clearly missing my point; Goskippy have the same T&Cs as Brightside but they waived the admin fee due to my unforseen circumstances in the service of my country. You won't be getting my business further.

Reply from Brightside Insurance
Hi Cameron,
Thanks for the review.
When cancelling a policy you will be charged for the time you have had on cover, a £60 cancellation fee, commission in full and the cost of any extensions purchased. This is outlined in our Terms of Business.
Kind regards