Review of iD Mobile
1 star: Bad

Terrible service

Terrible service, Setting up online went smoothly but as soon as you have to call their customer service line it all goes wrong. Firstly the Automated service is terrible. First, you have to enter details and navigate a terrible menu only to be answered and asked about 5 data protection questions by the advisor. and the advisors seem to be from South Africa and can't understand anything said and despite acknowledging answers given they continued to give the wrong information.

Tried to charge a cancelation fee despite being well within my 14 days. I had mentioned many times before this is a new plan and I hadn't even received my sim yet. asked me to used online service but I couldn't even register as I hadn't received the sim.

Reply from iD Mobile
Hi James. We're sorry to see that your experience has not been good and that you decided to cancel your plan before receiving your SIM.

It would appear that your request may not have been understood and we apologise if you had difficulty communicating with our team.

If you can provide us with the details of your call we'll ensure this is passed on to our quality team for review.

Please email [email protected] to do this, thank you.
-Phil