1 star: Bad

be careful or you waste your money!

be careful or you waste your money!
I bought the SAMOA bedframe 2y ago and after months of sleeping on the floor, they finally managed to deliver (faulty). After a few weeks they make it right but today it got faulty again and I called Sergio explaining the situation and reading the contract (6y warranty in case of manufacture problem) he just replied that the contract is not valid anymore because the company doesn't exist despite he replied on the phone number that is on the website.
Be careful with who you deal with.

Reply from Italia Home
Dear Daniele. You are a serial reviewer just for the pleasure to write bad shit regardless.

You bought a bed from a Company now gone into liquidation where we used to work. Italian furniture in the UK is a very hard business, now, with Covid, it is a nightmare.
When your girlfriend rang, I explained that the only thing I could do is to send a fitter paid by you.
When you rang, you started about solicitors and so on.....for what? £150 for a service call. Get a life and a handyman!
5 stars: Excellent

Excellent service, highly recommend!

We had a great experience with Lucia and Sergio! We started by choosing a sofa, and Lucia was incredibly patient and helpful through the many versions we explored. We later decided to also order a living room furniture set (whole wall media set) which required even more exploration as it was custom-made with a modular approach. Lucia had very valuable advice for us, and has an eye for detail which meant we often came back to her recommendations after exploring various other options. Last but not least, the installation team with Constantin was very professional and did an impeccable job. We highly recommend Italia Home and thank them for their professionalism as well as genuine care!

Reply from Italia Home
Thank you Cristina! We really appreciate your comments; this is the reason why we do what we do: great Customer service is hard to achieve sometimes, but the reward for a job well dome makes us feels good! Hope to see you and Bogdan soon. Regards. Sergio
5 stars: Excellent

Brilliant service and products supplied…

Brilliant service and products supplied by Sergio and Lucia we are very happy and would recommend

Reply from Italia Home
Thank you Martin, it has been a real pleasure doing business with you. Sergio & Lucia
4 stars: Great

Really helpful people and great quality products

Really helpful people and great quality products.

I got a sofa bed and I'm very happy with its quality, it's definitely worth its price and the long wait!

I had a great experience despite being caught in the middle of bankruptcy and the change of ownership

Reply from Italia Home
Thank you Alessio for the review; as new owners of Italia home we felt obliged to clear the mess left behind and save the good name of our Brand. Thanks again. Sergio
5 stars: Excellent

Highly recommended! Warm and friendly service

We recently purchased a sofa and new bed from this company and our experience from the first visit to the completion could not have been better! They took a lot of time to go with us through the various options and we were made to feel very comfortable, secure and in good hands throughout the whole purchasing process. We are thrilled with our new furniture just in time for Christmas and we can highly recommend them if you look for a personalised and warm service! Many thanks!

Reply from Italia Home
Thanks for your review, Lucy! It was very easy to please both of you since you had very clear ideas, a good budget and an impressive sense of style. We are very grateful that you chose Italia home for your family. Regards. Sergio
5 stars: Excellent

It was a wonderful experience for my…

It was a wonderful experience for my husband and I to be dealing with you. We felt your genuinity in serving your customers. We have received the sofa and our table and we were very pleased. We hope to enjoy them for years to come. Thank you! Chris

1 star: Bad

BE WARNED

Be very careful of paying in advance to this bankrupt company. Last year we placed an order in excess of £50k, and paid in full 7 days before delivery as on their T&C. Received damaged goods, and for the last year battling to get things fixed without luck, the original company went bankrupt after we took legal action through courts, was then sold through administrators to an old employee of the company. You need to check their history with companies house prior to sending a penny of your hard earned money their way. You have been warned so be very very careful.

Reply from Italia Home
We are very sorry for what happen to Mr. Shally; we bought the Company as the previous owners had serious difficulties with few suppliers who went broke after the order was placed to them; As new owners, we are committed to build a strong Brand on the UK market and looking forward to have the good reputation that we deserve with our commitment in service and good value to our Customers. We can't fix the past but can surely control our actions moving forward