Long waits to collect car. Had to wait 45 minutes for car to be delivered. Not “meet and greet” as advertised.
NEVER EVER book parking with this company!! Don’t even want to give them one star! Absolutely shocking customer service...we waited one and a half hours after the stated time on our paper work for our car to be brought back to us after we had landed. Contacted them 8 times to ask where the car was and we were blatantly lied to and not called back after being promised they would get back to us. On top of all that my husband was sworn at when complaining to the office....disgusting! Was also very hard to communicate with the staff which made things even worse!
Fingers crossed they go out of business soon as that is all they and their staff deserve :-) they have no idea what customer service is or how to run a business so it’s not going to work for them....don’t be fooled by ‘cheap’ prices as their service is the cheapest of cheap and you will regret it.
THIS COMPANY IS: CONNECT PARKING / CONNECT PARKING LIMITED / CONNECT PARKING SERVICES. A horrific set-up. Promise a 45 minute drop-off from point of bag collection, took 90 minutes. A lot of smoke and mirrors in the meantime around phantom traffic issues coupled with many unmet commitments and promises whilst being passed from one operator to another etc. When I asked for my money back on the phone I was told in no uncertain terms to "F..... off". Unacceptable.
Avoid Connect Parking at all costs. Used this company over the festive period and the car was returned to me in a totally unacceptable condition. The car interior was absolutely covered thick mud and dirt, and looked as though it had been parked in a field!! I have never seen mud like it. This was a brand new car and I've only had it for two weeks. When you try to call/email them to complain the number is out of service and they have no interest in dealing with your issues.
Dreadful customer service and you have to wait an hour to have your car dropped off after you land.
AVOID AT ALL COSTS!!!!
AVOID AVOID AVOID AVOID AVOID AVOID
Booked through We Deal Meet and Greet and was subcontracted to CONNECT PARKING. On returning from holiday and having to wait an hour for the car we found that it had been damaged. Volvo have quoted us £500 for the repair. Connect Parking have not answered any emails and when we phone their office number it has been disconnected. Having used a mobile number to call when collecting our car we have repeatedly telephoned and continually get fobbed off by the staff member. Customer service is completely alien to them but rudeness seems to be the norm. Furthermore Companies House have served a notice to dissolve the company. Company number = 09783832 and go to ‘filing-history’
*****WARNING****** Do not leave your car with this company under any circumstances. Our car was returned with significant damage. To date they have ignored e-mails requesting reimbursement for cost of damages. Avoid at all costs!!!!!!!! THIS REVIEW WILL BE AMENDED ON SATISFACTORY OUTCOME
My car was returned with a large dent in the roof and nw connect parking are uncontactable. Very poor service do not use
Connect parking caught out using local council pay and display car parks. Numerous cars ticketed by council several times in one park. According to the press they have admitted knowing to using the public car park so it is not a rogue attendant. Further info google it Daily Mail BBC etc ran the story this date 26th April 2017. A guest of mine has returned to their car with 5 tickets on it at falling lane yewsley and another at Fairfield road.
Now says 275 cars ticketed !!!!!
This is supposedly an official HEATHROW partner and trades under numerous names with numerous websites......
I park my car with connect parking for Easter and they park my car in wiko council car park and I might receive parking tickets because when I picked my car I found the paper where written all the roads name and next to road name was written car registration numbers and funny enough I found my car registration number on that paper and my car was parked in wiko car park. I drive Aston Martin Db9 when I reached home and ring my tracker company and they told me my car was parked there all the time when I was away on holidays. So I spoke with sun newspaper and they told me they are aware of that and they will publish the news very soon because they don't have any yard and they parking the cars behind gentlemen club in colonbrook.
Clone Valley Regional Park, Colnbrook By-Pass, Heathrow SL3 0EH. So please avoid this company at any cost if they can park half million worth car in council car park they can park any car on any road if you love your car avoid them if not use them.