5 stars: Excellent

Outstanding customer service

There's a great selection of products at very good prices, but what really sets Appliances Direct apart, for me, is their EXCELLENT customer service. I got a call the day after I placed my order to confirm the item I had ordered, confirm a fixed delivery date for it, and walk me through the process for disposing of/recycling my old unit. The day of my delivery, I was called 45 minutes before the driver arrived to confirm that he was on his way, and he showed up on the dot. Everyone I spoke to was friendly, helpful, and courteous. I will 100% recommend Appliances Direct to others, and I will buy any future appliances I need from them.

5 stars: Excellent

Delivery date and time as promised

Delivery date and time as promised
.. Excellent sales /customer service. Would use company again.

5 stars: Excellent

Excellent service all the way to…

Excellent service all the way to delivery

4 stars: Great

Initial delivery delay but all was well in the end.

We did have a slight hiccup with this order. The original item was supposed to have been delivered on 12th June but shortly before then, we received an email saying that delivery would not now be until 8th July. As the item in question was a BBQ, this was a bit too late. We, therefore, cancelled the order and ordered an alternative product which was delivered the following day.

5 stars: Excellent

Good price for goods

Good price for goods. speedy delivery even if a little expensive for delivery.

5 stars: Excellent

So professional

The gentlemen that came to set up the TV were very professional, polite, helpful efficient and went out of their way to please. Shoe covers were worn.

5 stars: Excellent

appliance direct gas hob

Went on appliance direct website, ordering was very simple, the website catalogue was easy to navigate.
Delivery was excellent kept up-to-date at all times and Debbie was excellent in her delivery.
Would use them again

5 stars: Excellent

Would definitely recommend this…

Would definitely recommend this company. Purchased a bbq. Received notifications about the order and delivery was a dream. Very polite call from the delivery guy, letting us know that they were close by, as promised. Really impressed.

5 stars: Excellent

Excellent service

Excellent service, with earlier delivery than expected

5 stars: Excellent

paid for next-day delivery

paid for next-day delivery, arrived in time. Nothing to complain

1 star: Bad

Main reason why I ordered from…

Main reason why I ordered from Appliances Direct was that they would dispose of the old freezer for 19.95 yet on the day of delivery I was informmed that they no longer offer this service so have had to pay 49.00 for alernative disposal.

4 stars: Great

Arrived within the prescribed time…

Arrived within the prescribed time (although the 30 minute warning telephone call from the crew was not made - "we were delivering just around the corner and didn't have time"!)

Packaging in good order as were the machines which are now up and running after I place then in the correct locations ands connected.

5 stars: Excellent
5 stars: Excellent
4 stars: Great

Smooth running service

Arrived when said. Polite helpful and friendly delivery. Efficient installation. It was a smooth running experience. Would consider for future electrical goods

5 stars: Excellent

I have ordered from Appliance direct…

I have ordered from Appliance direct before and am very happy with their service from ordering to delivery.
Ordering is very simply and easy with a range of delivery options available.
The delivery arrived on time and the young man was so helpful and polite.
Would highly rcommend

5 stars: Excellent

Quick and efficient service which…

Quick and efficient service which arrived on schedule. Good product and as described

4 stars: Great
5 stars: Excellent

Excellent service

Excellent service. So quick from ordering to delivery. Delightful delivery man, polite and helpful whilst being mindful of covid restrictions. Thank you.

5 stars: Excellent

I found the 2 delivery men Darren and…

I found the 2 delivery men Darren and Josh very helpful and courteous they couldn't have been better also on time when they delivered my cooker
Jean in Huddersfield.