5 stars: Excellent

Used ADT for years, fantastic service.

Used ADT for years, excellent equipment and customer service is second to none. Any problems are dealt with very quickly, assistance is instant if alarm goes off. Just upgraded to smart system which is fantastic. David Smith installed it for us and was very professional, polite, punctual and did a great job explaining the new equipment and ensuring all our needs were met.

1 star: Bad

Absolutely rubbish..

Absolutely rubbish... ordered the social media offer of 49 pounds installation... its been 10 days since it was put in.. already had one repair guy out yesterday the 22/07/2021 as motion sensors constantly idle they worked for a few hours and now both are dead again.... ADT tried billing me for a months subscription today but I had cancelled the direct debit as not paying for stuff that obviously doesn't work .. not impressed and wouldn't recommend really no point having it and will be looking to leave ASAP as they have now legally broken the contract having a system not fit for purpose.

5 stars: Excellent

ADT Superstar employee Jason Wan.

Really nice engineer called Jason Wan installed our alarm system today. Jason was a real credit to ADT, such a genuinely nice man.
I was impressed with the level of professionalism and patience when explaining how everything worked.

Very pleased with the service 10/10

Thank you

5 stars: Excellent

Ben Kilpatrick installed my ADT system…

Ben Kilpatrick installed my ADT system on 20/07/21. He was very professional from the start to finish and never made any mess at all. Great Job ! I would certainly recommend him to anyone.

5 stars: Excellent

Steve Hunt and his Mate installed my…

Steve Hunt and his Mate installed my system on the 19/07/21 and they were both professional from the start to finish and never made any mess at all, and i would recommend them to any one.

5 stars: Excellent

Excellent service

Installation went very well. Adrian, the installer was quick, efficient and clean. Did an excellent job on one particularly area where there was the potential of damage to the exterior wall. Absolutely no complaints whatsoever.

5 stars: Excellent

First Class service

Professional, friendly service by Glen Clarke when he installed our ADT alarm system. Amazingly easy to use compared to the old system which made it easy for Glen to explain how to use it and the control by app is simply brilliant! AAA+++

5 stars: Excellent
5 stars: Excellent

Excellent installation

The installers, Andrew and Dan, we're fantastic. I was walked through how everything worked and had a few test runs with the system. Everything was made simple to understand and the system looks really good

5 stars: Excellent

Amazing Service - Well Done !

We had an engineer Ryan East on 15/07/2021 to install our new system. He was very polite and professional. He completed the job and took time to explain system/capabilities to me. He explained the options & videos and adjusted the setting to suit us. Our home was left clean and nothing to clear up after he installed the system. Thank you Ryan, we really appreciate you doing a job well done.

1 star: Bad

BAD customer service team

What a customer service! This morning my wife called to speak to ADT as we wanted to disarm the alarm and we didn't have the pin code (we just moved into the property last month). After speaking to many different teams, we were transferred to new business team and were offered monthly contract instead. We said we will think about it - At that point, customer service agent said "time wasters" before hanging up! He may have spend only 3 mins on the phone and may be expecting us to pay £19 per month for a service we don't need. (we got Ring alarm installed so no longer needed ADT).

We don't often get to hear what customer service people feel right after custmer calls. I now know about ADT and won't be calling them for anything.

5 stars: Excellent

Quick and easy

I would like to say thank you to Ashley Bakrr-Conway to sort out our problem with the alarm. I received phone call from ADT detecting some problem when I was out of the house. The service was brilliant and very quick and efficient. Just follow Ashley's instruction pressing the right buttons the problem was sorted. Thanks again!

5 stars: Excellent

Daniel Ditchett was excellent

Daniel Ditchett was excellent - very helpful and knowledgeable and patient.

5 stars: Excellent

Simon Bancroft and Alex Moores

Outstanding job, very happy with completed work, quick and fast approach. Highly recommend.

Reply from ADT UK&I
Hi John,

Thank you for taking the time to let us know that you would highly recommend our services. It is wonderful to hear how happy you were with the work completed by our installation engineers Simon and Alex and will be sure to pass your fantastic 5 star feedback on to them and their manager.

Best wishes
Nikki
5 stars: Excellent

Andrew Middleton and Dan

Andrew Middleton and Dan
Fantastic install neat and tidy,

Reply from ADT UK&I
Hi Danny,

Thank you for taking the time to tell us about the fantastic customer service you received from our neat and tidy installation engineers.

We will be sure to pass your 5 star feedback on to Andrew, Dan and their manager.

Best wishes
Nikki
5 stars: Excellent

Very helpful and quickly resolved my…

Very helpful and quickly resolved my problem. Good customer service too !!

Reply from ADT UK&I
Hi Sandeep,

We really appreciate you letting us know about the good customer service you have received from ADT and that our advisor was very helpful and quickly resolved your issue.

Best wishes
Nikki
5 stars: Excellent

Excellent assistance over the phone

Excellent assistance over the phone. Extremely helpful and pleasant in resolving the matter. Thank you.

Reply from ADT UK&I
Hi Ainhoa,

We really appreciate you letting us know about the excellent assistance you received over the phone.

Please remember our contact centre is 24/7 should you require our assistance in the future on 0344 800 1999.

Best wishes
Nikki
5 stars: Excellent

Ashley Baker-Conway.

Ashley Baker-Conway.
Excellent, knowledgeable

Reply from ADT UK&I
Hi Ks,

Thank you for letting us know about the excellent service you received from our technical engineer Ashley. We will be sure to pass your 5 star feedback on to him and his manager.

Best wishes
Nikki
5 stars: Excellent

Had to change over my router…

Had to change over my router information due to a change in provider. Technical called me within 20 mins of my original call and fixed it within minutes. First class service from ADT and in particular Daniel Ditchett who was friendly and knowledgable

Reply from ADT UK&I
Hi Chris,

Thank you so much for taking the time to let us know about the first class service you have received from ADT and our friendly and knowledgeable technical engineer Daniel.

We will ensure that your 5 star feedback is passed on to him and his manager

Best wishes
Nikki
5 stars: Excellent

Very helpful

Spoke to Ashley Baker-Conway very helpful in trying to sort out the problem. Quick response in replying and explained everything clearly.

Reply from ADT UK&I
Good afternoon,

We really appreciate you taking the time to tell us that Ashley was really helpful when he contacted you about sorting out your issue over the phone.

Your 5 star trust pilot review has been passed on to him and his manager.

Best wishes
Nikki