5 stars: Excellent

10/10

These guys were very helpful from beginning to the end of my customer experience with TV BedStore.
Stewart was very responsive via emails as well as the 2 other guys I has contact with.
Bed was delayed only be a week or so, given what's going on in the world that's completely understandable.
The bed itself is wonderful , lyon king-size, instructions were clear and precise.
Delivery guys guys were also prompt and courteous. Taking their shoes off becoming upstairs was appreciated.
All in all, 10/10.

Reply from TV Bed Store
Thank you so much for taking the time out to leave a review.
Here anytime if needed
Cheers
Stewart
5 stars: Excellent

The best bed company you will deal with!

I can highly recommend TV Bedstore. From product knowledge, personable over the phone, excellent service throughout with changes I needed to make, spot on delivery schedule and keeping me updated throughout. The leather TV bed is fabulous and amazing quality. Shout out to John, Stuart and Katie. 5* thank you! Nicola Middleton

Reply from TV Bed Store
Thanks Nicola
Hope your son enjoys his new home & Bed.
Thanks Again
Cheers
Stewart
5 stars: Excellent

Brilliant quality tv beds

We have now ordered two tv beds from this company and are delighted with them. Excellent quality product and brilliant customer service. Stuart has been very helpful.

Reply from TV Bed Store
Its a pleasure & Thank you for your kind words.
Always here if needed
Cheers
Stewart
5 stars: Excellent

These guys are the real deal

These guys are the real deal, I never leave a review but these guys next level...from Mark to Stewart the service is unreal...who orders a bed one day then has it delivered the next? These guys just deliver.
Thank you

Reply from TV Bed Store
Thanks Simon
Really appreciate the feedback
Cheers
Stewart
5 stars: Excellent

Excellent Service.

Very happy with my purchase. I love my double TV bed.
Spoke to John and he was very helpful indeed! It arrived on the day stated and placed in the bedroom. Will definitely recommend to family and friends.

Reply from TV Bed Store
Thank you so much.
Always here if needed in the future.
Cheers
Stewart
5 stars: Excellent

100% recommend.

Absolutely amazing.

Great customer service, they set up and installed for a small fee, and very freindly and helpful.

There was a global delay for our bed due to Covid, but we were always kept in the loop and up to date.

100% recommend to anyone considering using this company.

Reply from TV Bed Store
Thank you so much Adam
Always here to help.
5 stars: Excellent

Brilliant service and product

I absolutely cannot recommend this service highly enough, by far the best customer service I’ve received. I placed the order online which I was worried about but I need not have been. Even though the delivery time was clearly stated on the website I also received a follow up phone call and email to confirm. This felt like a really nice and personal touch. Throughout I was kept informed and delivery communication was excellent and delivery itself went really smoothly.

The bed is fantastic. Really clear instructions and easy to put together as well as beautiful quality.

I would not hesitate to use the company again - they should be used as an example to other companies on how to do things well!!

I can only thank them for the service and if anyone had any reservations about ordering you don’t need to.

Reply from TV Bed Store
Victoria that is so nice of you & on behalf of all of us thank you for taking the time out to leave a great review.
5 stars: Excellent

Incredible Service - Definitely Recommend

Quite simply this has been one of the best purchasing experiences I've ever had. Thoroughly professional and helpful and I'm delighted with the product. Many thanks to Stewart for the way he handled the sale and Mark for the help during delivery and installation. I'd definitely recommend TV Bed Store!

Reply from TV Bed Store
Thanks Andy always here if needed in the future.
Thanks again
5 stars: Excellent

I was initially a bit sceptical

I was initially a bit sceptical. Not because of anything the company did or said but because I was parting with the best part of £2000 and like most people, them “what if…?” thoughts crept in.

I spent weeks viewing any TV bed website I could find. In the end it dwindled down to about 4 potential companies. Delivery ranged from 7 days to 10 days with TVbedstore. Almost all competitors were 8+ weeks with a few being 16+ Weeks. So this was what made them a likely candidate compared to the others.

Upon contacting them via email they replied almost instantly, and this was outside normal working hours. I was impressed but still sceptical. I was contacted by Stewart who enquired what I wanted and replied to my questions very quickly. Again, usually less than 1 hour and sometimes within a couple of minutes. Impressive emailing. The short delivery window and quick customer service are what swayed me into picking this company.

When I stated that it would be a little while before I could place the order, Stewart was fine and didn’t push for a sale - Another good sign.

When I was ready to place the order, Stewart said he would get John to contact to take payment. Lo and behold, less than an hour later John called. Really nice bloke. Order was placed and although there was a slight hiccup, it was rectified in seconds. No complaints.

Bed was delivered on time and the delivery blokes were brilliant. They carried it upstairs and into the room with no complaints.

The bed itself was seriously the easiest bed I had ever assembled and was well built. I have an eye for detail but I had no issue with the bed at all. Absolutely brilliant.

I needed to contact the store regarding a query and asked for John. I was put through straight away and he provided the information I required instantly.

Im a fairly skeptical person and if I’m honest very picky - I was waiting for an issue to crop up and in I didn’t have a single one.

The company should be applauded for its customer service. I don’t think I have ever experienced a company replying to emails so quickly.

Reply from TV Bed Store
Thank you so much for an absolute open & honest review.
Always here if needed for anything.
5 stars: Excellent

Excellent customer service and so happy…

Excellent customer service and so happy with my product! Definitely recommend this company to anyone looking for a tv bed or just any bed!

Reply from TV Bed Store
All of our staff are delighted to hear that there hard work doesn't go unnoticed.

5 stars: Excellent

TV bedstore was very good the bed is…

TV bedstore was very good the bed is excellent great quality material would recommend this company..

Reply from TV Bed Store
Thanks again Paul & always here if needed.
5 stars: Excellent

We love the bed delivery was on time…

We love the bed delivery was on time and well worth the money.

Reply from TV Bed Store
Thanks Martine always nice to hear people getting value for money.
5 stars: Excellent

A genuinely fantastic product..

A genuinely fantastic product... build quality exceptional and customer service spot on. Only side note would be to build the mattress base prior to assembling the bed frame when limited for room space

Would certainly buy from the TV Bed Store again in the future

Reply from TV Bed Store
Thankyou so happy your pleased with the bed.
5 stars: Excellent

Thought I got a lot of runaround from…

Thought I got a lot of runaround from yous , yous had the bed yous didn’t have the bed was very confusing , eventually after a long while I managed to get a different bed and very good choice , bed is fantastic , so worth persevering

Reply from TV Bed Store
Sorry you had to wait Anne, But very pleased it was worth the wait.
5 stars: Excellent

Good bed

Good bed, well made and TV motorised is excellent, highly recommend TV Bed Store, no fuss ordering

Reply from TV Bed Store
Glad you had a great service from us at TvBedstore
5 stars: Excellent

Love it

We were a little apprehensive buying a large purchase such as a bed online and not viewing it in person however we were delighted with our purchase, even if parts of putting it together nearly needed 2 single beds ( in separate houses !! ) we did it in the end and are very happy with the bed, I love that I can’t see there’s a tv in the room, my husband loves that he has another gadget. Win win.
Delivery was quick and Covid safe . Thank you

Reply from TV Bed Store
Sounds like its a winner! so pleased you love your bed!
5 stars: Excellent
Reply from TV Bed Store
Glad we could deliver so quickly & you rate us with great service
5 stars: Excellent

Lovely bed

I am reviewing a purchase from January 2020 and I can only assume that the invitation to do so is to do with the COVID-19 pandemic.
This is an amazing bed. It really suits our needs as we tend to watch a lot of TV in bed. So much better than having a TV on the wall taking up space. I like the way it can be hidden when not in use or to change the bed sheets/turn the mattress etc. A word of warning that it is big and heavy! We had to get help to get it into the bedroom and unfortunately had to remove a piece I of our stair to get the headboard up the stairs but we fixed it back afterwards. They do give you warnings to measure carefully but even with all the packaging removed it was just a couple of inches too big.
Other than that we are just so happy with our purchase and would highly recommend it.

Reply from TV Bed Store
Thankyou for your Review 7 glad your house is back in one piece!
5 stars: Excellent

A part was delivered incorrectly but…

A part was delivered incorrectly but once I informed Tvbedstore they replaced it very quickly. We are very pleased with our tv bed. Not only does it hide all the unsightly cables but it is also very comfortable.

Reply from TV Bed Store
Brilliant to say there was a problem so pleased we could fix it quickly for you
5 stars: Excellent

Lovely bed

Lovely bed, easy to assemble. Really pleased. Can't recommend them enough.

Reply from TV Bed Store
Thankyou for your great feedback