I was initially a bit sceptical. Not because of anything the company did or said but because I was parting with the best part of £2000 and like most people, them “what if…?” thoughts crept in.
I spent weeks viewing any TV bed website I could find. In the end it dwindled down to about 4 potential companies. Delivery ranged from 7 days to 10 days with TVbedstore. Almost all competitors were 8+ weeks with a few being 16+ Weeks. So this was what made them a likely candidate compared to the others.
Upon contacting them via email they replied almost instantly, and this was outside normal working hours. I was impressed but still sceptical. I was contacted by Stewart who enquired what I wanted and replied to my questions very quickly. Again, usually less than 1 hour and sometimes within a couple of minutes. Impressive emailing. The short delivery window and quick customer service are what swayed me into picking this company.
When I stated that it would be a little while before I could place the order, Stewart was fine and didn’t push for a sale - Another good sign.
When I was ready to place the order, Stewart said he would get John to contact to take payment. Lo and behold, less than an hour later John called. Really nice bloke. Order was placed and although there was a slight hiccup, it was rectified in seconds. No complaints.
Bed was delivered on time and the delivery blokes were brilliant. They carried it upstairs and into the room with no complaints.
The bed itself was seriously the easiest bed I had ever assembled and was well built. I have an eye for detail but I had no issue with the bed at all. Absolutely brilliant.
I needed to contact the store regarding a query and asked for John. I was put through straight away and he provided the information I required instantly.
Im a fairly skeptical person and if I’m honest very picky - I was waiting for an issue to crop up and in I didn’t have a single one.
The company should be applauded for its customer service. I don’t think I have ever experienced a company replying to emails so quickly.