3 stars: Average

3 Month Delay

Ordered a Pro Plus bundle ( 3 kegs ) in March 2021 with an original Delivery date from May 2021. I have now been told the delivery date is at best end of July 2021, which going on current form i cant trust. Understand there are delays surround covid but 3 months is totally unacceptable.

Reply from MiniBrew
Hi Richard,

Thanks for raising your concern. I've seen a message from you on our blog post about this delay. I've responded there as well.

In short the delay is because less materials are delivered that are up to our quality standard. And our standards are quite high. All raw materials to make the product have been received in April 2021. In May 2021, the production has started and part of batch 3 is released to ship. Right now, the factory is making the remaining units. When we've an update, we will post it on our blog.

Cheers
Bart
5 stars: Excellent

Great customer service

Great customer service. Quick response. Really happy to deal with.

Reply from MiniBrew
Hello Szymon, thanks for the nice review. We're grateful for this. If there is anything you need, the support team is at your disposal 7 days a week. Happy Wednesday.
5 stars: Excellent

The 5 liter Minibrew craft is great for…

The 5 liter Minibrew craft is great for small parties.

5 stars: Excellent

Very happy with the way i´m interacting…

Very happy with the way i´m interacting with the support team

Reply from MiniBrew
Hi Hugo,

Thanks for letting us know. We're here to help you out anytime & anywhere.

Cheers
Support Team
5 stars: Excellent

Fast service and correct answers in the…

Fast service and correct answers in the first mail.

Reply from MiniBrew
Hi Torgeir,

Thanks for the kind words. Helping our customers is the number one priority at Minibrew.

Cheers
MiniBrew
5 stars: Excellent

Bottling beer

The information I was given to bottle my beer was very helpful, thank you Rolf.

Reply from MiniBrew
Thanks Beer & Blues. We are here to help you to have the best experience in all means. Cheers
5 stars: Excellent

Good service

Good service and fast response

Reply from MiniBrew
Thanks Torkild for the awesome review
5 stars: Excellent
Reply from MiniBrew
Thanks Daniel for the kind words
Only the latest review will count in the company's TrustScore
5 stars: Excellent

Really amazing support team

Really amazing support team. :) had some issues with delivery - which i'm sure also falls on COVID and Brexit Related issues beyond their control - and the support team in the end did everything to ensure this was coming and where very helpful in sorting out my issues. I cant thank them enough for sorting this for us, and have already ordered more brew packs to come. Amazing bit of equipment too! Cant wait to continue using it.

Reply from MiniBrew
Hi Elle, Thanks for the kind words. We did encountered some bumps on the road around delivery. I'm glad everything arrived. Our delivery team was persistent. Looking forward to your brews.
5 stars: Excellent

Great same day service

I needed a fast delivery of certain brewing materials. Minibrew organised that I could pickup the stuff directly at their warehouses, same day. Great service!

Reply from MiniBrew
Thanks Thomas. The communication between us worked out perfectly.
5 stars: Excellent

Reactive and efficient support

Reactive and efficient support! thank you very much for helping me as soon as I need support!

Reply from MiniBrew
Thanks Mathieu. We're here to help you keep brewing beer yourself.
5 stars: Excellent

Incredible equipment

I am a novice but enthusiastic beer person.

Never brew before and Minibrew became the first experience on the art of brewing.

Has been a great experience as became easy to make my 1st, 2nd and 3rd beer from the brew packs. Now I am starting my first original recipient !.

Thanks for the Team

Reply from MiniBrew
Hi Eduardo, thanks for sharing your review with us. We're happy to hear you have got an incredible brewing experience with us. We're looking forward to seeing your new recipe creations
5 stars: Excellent

Very good support!

I had a challenge with adding the hop, and Rolf from Minibrew was very helpful in solving the issue. He respond very quick and with the right information. It gave me trust in the company, so keep up the good work!

Reply from MiniBrew
Hi Michel, thanks for sharing your experience with us. Looking forward to seeing more beers made by you.
5 stars: Excellent

Great service

Very fast and kind service! Starting to get experienced with the mini brew system!

Reply from MiniBrew
Hi Gonçalo, thanks for the kind words. Looking forward seeing your brews. Happy Brewing
5 stars: Excellent
Reply from MiniBrew
Torben, thanks for the kind words. Looking forward to seeing your brews.
5 stars: Excellent

Very fast (15min) and great service

Very fast (15min) and great service. I still love the device and minibrew organization💪💪👍👍 New beer ready this weekend 🍻

Reply from MiniBrew
Hello Folkert, Thanks for the review. We're happy to hear you've a fantastic experience. Cheers on your own made beer.
Only the latest review will count in the company's TrustScore
5 stars: Excellent

Very fast and highly qualified service.

Very fast and highly qualified service.
Thank you for the fast help.

Reply from MiniBrew
Hi Jan, thanks for sharing. We're always available to help you out
5 stars: Excellent

Sophisticated equipment

Sophisticated equipment. Great customer service and support community.

Reply from MiniBrew
Hans, thanks for the lovely words. Highly appreciated!
5 stars: Excellent

Had an issue with a smart keg that went…

Had an issue with a smart keg that went offline but MiniBrew support was on the case and advised me in the same evening how to proceed to save my brew overnight, and the next day solved the whole thing. Extremely good customer service as usual

Only the latest review will count in the company's TrustScore
5 stars: Excellent

Superb kit

Superb kit. Love using minibrew. Have brewed over 30 beers. Support excellent any issues seen too within hours.