I went into the Southend branch last week in a last minute hope to get a ring resized and my mum's ring re-stoned and polished before my upcoming wedding. Time was of the essence as i had left it to the last minute but Nancy and Dave were amazing. My rings were collected Monday and back in the shop Friday. They look amazing! (brand-new) I am really pleased with them and cannot fault their customer service and dedication to help their customers. Thank you
My husband went into the Ilford branch to purchase a ring, the service there was amazing, thank you to Amy and all the ladies there, excellent service. Even sent by special post as promised after re sizing the ring. Thank you.
Very good service very friendly ladies
Got a nice wedding ring very pleased indeed
I visited the Nottingham branch today when my husband was selling one of our old wedding rings that we had thought had been lost and replacements had already been brought, I asked the ladies Julia & Mary if there was anyway that I could get my current wedding ring straightened as I am a joiner and never take it off, Mary took my ring off me and straightened it and never charged me a penny whilst my husband was doing trade. Brilliant service and I would highly recommend this company, especially the Nottingham Branch for wonderful staff!
Amazing service at the Nottingham Branch
Sold a ring, good value and the staff were lovely.
A special mention to Mary and Julia for being so nice and friendly
Due to an accident, my wedding ring had to be cut off my finger by Southend Hospital.
Wanting to wear my wedding ring again i approached Mallards to re-join my ring.
Kirsty and Suzy where so helpful and arranged for the work to be done.
This only took a couple of days, the result was amazing, looked like a new ring.
Thank you so much,
I was very pleased with the friendly service I received at the Basildon store. The friendly service made me feel at ease and I was able to select a ring without preasure.
Bought my wife a lovely Rolex from Mallard for a special birthday. Fantastic value for money. The watch was in great condition and the service from Sarah and Andrea was friendly knowledgeable and very helpful. I can not recommend Mallard highly enough.
We have been to the Southend Mallards jewellers for a few years now. The jewellery is stunning. There’s always that special something that you just don’t see in any of the other high street jewellers. Today my daughter and I were served by Ellie and Jan. Ellie and Jan helped us measure and resize our new rings. Their customer services was excellent. Very professional and friendly. We will definitely be going back again.
Rachel from the Peterborough branch was excellent, in her manner and professionism, I felt as if I were the first customer of the day, and would advise anyone to pay them a visit before making up their minds on buying anything.
Went in there today stressing as I had bent my wedding ring to an unwareable condition , The lady the dealt with me was amazing (I will get a name) she sorted it for me right there and then. Once she had done she polished it up nicely for me when it came to see how much it was she said if was on her so not only did I leave stress free it didn't cost me a penny. Thanks very much
Visited the basildon store today. The service was excellent when placing my ring in to be resized and was extremely happy with the service when collecting my ring today. All the colleagues were very helpful and what really made it nice was they all spoke to my little girl and made her smile. Which was lovley. I was served by Elaine and Martine. Both were a delight to talk to and really made it easy to get my ring resized and helped me find another item i was looking for. Highly recommend and happy to revisit
I recently visited the Basildon store and the service was brilliant. I was served by Lynne who helped me find the perfect gift.
We have used Mallards a few times over the years and the service has always been wonderful would 100% use them again!
We recently visited the Basildon shop to buy a gift for a special occasion. Martine was very helpful and we did find a suitable gift at a reasonable price.
We have used the Basildon shop for several years and have always found the staff to be friendly and helpful.
Visited the Basildon store to chose an engagement ring. Was served by Lynne and can honestly say the service she provided was exceptional! Mallards are very lucky to have her!
We visited your basildon branch recently and were served by Martine.
Martine and the other staff were very friendly and helpful. We wouldn't hesitate to recommend your shop to our family and friends
Although we no longer live in Basildon, we still visit family there. Whilst there we continue to use Mallards to buy jewellery because the quality of goods and service is of the very best. Many thanks to Martine for your patience whilst we chose our purchases this time around, and thanks to mallards for the service of resizing the ring and valuation all in the cost of purchase. We look forward to our next visit to purchase quality items, many thanks.
I purchased a watch from the Basildon branch and also put another watch in for repair. The staff was so helpful and friendly that I wouldn’t shop anywhere else now!
I have been with Basildon and Southend Mallards for years all the staff are incredibly helpful, the jewellery and watches are stunning. I love the uniqueness of some pieces and thanks to Mallards I am lucky enough to own some lovely unique pieces. I’m always on the lookout for different styles.
Today I collected another purchase from the Basildon store. Kirsty helped me with my new ring and she was excellent her customer service was brilliant resizing was done quicker than expected so I am very happy once again.
All the team in both stores are amazing thank you hope to see you soon Jemma
Excellent service from start to finish, staff were extremely helpful and a big thank you to Martine for her help with my purchase of a ring. Would highly recommend Mallards they are a first class jewelers.
Thank you for a fabulous review and we are so glad you like the ring. We will pass your comments on to Martine.