5 stars: Excellent

Thank you. Brilliant job.

I went into the Southend branch last week in a last minute hope to get a ring resized and my mum's ring re-stoned and polished before my upcoming wedding. Time was of the essence as i had left it to the last minute but Nancy and Dave were amazing. My rings were collected Monday and back in the shop Friday. They look amazing! (brand-new) I am really pleased with them and cannot fault their customer service and dedication to help their customers. Thank you

5 stars: Excellent

Excellent service from Ilford branch

My husband went into the Ilford branch to purchase a ring, the service there was amazing, thank you to Amy and all the ladies there, excellent service. Even sent by special post as promised after re sizing the ring. Thank you.

5 stars: Excellent

Romford Branch

Romford Branch
Very good service very friendly ladies
Got a nice wedding ring very pleased indeed

5 stars: Excellent

I visited the Nottingham branch today…

I visited the Nottingham branch today when my husband was selling one of our old wedding rings that we had thought had been lost and replacements had already been brought, I asked the ladies Julia & Mary if there was anyway that I could get my current wedding ring straightened as I am a joiner and never take it off, Mary took my ring off me and straightened it and never charged me a penny whilst my husband was doing trade. Brilliant service and I would highly recommend this company, especially the Nottingham Branch for wonderful staff!

Reply from Mallard Jewellers
What a wonderful review Kevin, thank you so much. Julia and Mary will be so happy that you've had a good experience with us. We look forward to seeing you again soon.
5 stars: Excellent

Amazing service at the Nottingham…

Amazing service at the Nottingham Branch
Sold a ring, good value and the staff were lovely.
A special mention to Mary and Julia for being so nice and friendly

Reply from Mallard Jewellers
Hi Mateo, thank you for your review. Mary and Julia will be pleased you were happy with your visit. We look forward to your next visit.
5 stars: Excellent

Due to an accident

Due to an accident, my wedding ring had to be cut off my finger by Southend Hospital.
Wanting to wear my wedding ring again i approached Mallards to re-join my ring.
Kirsty and Suzy where so helpful and arranged for the work to be done.
This only took a couple of days, the result was amazing, looked like a new ring.
Thank you so much,
Michael English

Reply from Mallard Jewellers
So sorry you had an accident Michael but very pleased we were able to help. Thank you for your review, I'm sure it will help others to know for the future.
5 stars: Excellent

A great expeience

I was very pleased with the friendly service I received at the Basildon store. The friendly service made me feel at ease and I was able to select a ring without preasure.
Martin thanks.

Reply from Mallard Jewellers
Thank you for your review Martin. We really try to make all our customers feel at ease and we're so glad you're happy. We look forward to seeing you again.
5 stars: Excellent

Excellent Service

Bought my wife a lovely Rolex from Mallard for a special birthday. Fantastic value for money. The watch was in great condition and the service from Sarah and Andrea was friendly knowledgeable and very helpful. I can not recommend Mallard highly enough.

Reply from Mallard Jewellers
Hi Niall, thank you so much for taking the time to do this review for us even though you had already emailed your thanks, it's much appreciated. We tried our very best for you and we hope your wife is please with her watch. Hope to hear from you again.
5 stars: Excellent

We have been to the Southend Mallards…

We have been to the Southend Mallards jewellers for a few years now. The jewellery is stunning. There’s always that special something that you just don’t see in any of the other high street jewellers. Today my daughter and I were served by Ellie and Jan. Ellie and Jan helped us measure and resize our new rings. Their customer services was excellent. Very professional and friendly. We will definitely be going back again.

Reply from Mallard Jewellers
Sue that's such a great review, thank you. Ellie and Jan will be pleased to know their efforts are not going unnoticed. We look forward to your next visit.
5 stars: Excellent

Rachel from the Peterborough branch was…

Rachel from the Peterborough branch was excellent, in her manner and professionism, I felt as if I were the first customer of the day, and would advise anyone to pay them a visit before making up their minds on buying anything.

Reply from Mallard Jewellers
Thank you for a lovely review John. Rachel will be so pleased as we always try to do our best. Hope to see you again.
5 stars: Excellent

Went in there today stressing as I had…

Went in there today stressing as I had bent my wedding ring to an unwareable condition , The lady the dealt with me was amazing (I will get a name) she sorted it for me right there and then. Once she had done she polished it up nicely for me when it came to see how much it was she said if was on her so not only did I leave stress free it didn't cost me a penny. Thanks very much

Reply from Mallard Jewellers
Hi James, thank you for your detailed review. It's so lovely to know our customers are receiving excellent service. We look forward to seeing you again.
5 stars: Excellent

Visited the basildon store today

Visited the basildon store today. The service was excellent when placing my ring in to be resized and was extremely happy with the service when collecting my ring today. All the colleagues were very helpful and what really made it nice was they all spoke to my little girl and made her smile. Which was lovley. I was served by Elaine and Martine. Both were a delight to talk to and really made it easy to get my ring resized and helped me find another item i was looking for. Highly recommend and happy to revisit

Reply from Mallard Jewellers
Thank you for your review Racheal, it was lovely to see you and your daughter. We look forward to your next visit.
5 stars: Excellent

I recently visited the Basildon store…

I recently visited the Basildon store and the service was brilliant. I was served by Lynne who helped me find the perfect gift.
We have used Mallards a few times over the years and the service has always been wonderful would 100% use them again!

Reply from Mallard Jewellers
A very kind review Samantha, thank you. Lynne will be very pleased. Hope to see you soon.
5 stars: Excellent

Good service at Basildon

We recently visited the Basildon shop to buy a gift for a special occasion. Martine was very helpful and we did find a suitable gift at a reasonable price.
We have used the Basildon shop for several years and have always found the staff to be friendly and helpful.

Reply from Mallard Jewellers
Thank you for the review Kevin, it's much appreciated. We look forward to seeing you again.
5 stars: Excellent

Brilliant Service!

Visited the Basildon store to chose an engagement ring. Was served by Lynne and can honestly say the service she provided was exceptional! Mallards are very lucky to have her!

Reply from Mallard Jewellers
That's such a nice review Luke, Lynne will be pleased. Look forward to seeing you again soon.
5 stars: Excellent

We visited basildon branch…

We visited your basildon branch recently and were served by Martine.
Martine and the other staff were very friendly and helpful. We wouldn't hesitate to recommend your shop to our family and friends

Reply from Mallard Jewellers
Thank you for your review. We're so glad you had a friendly visit and we hope to see you again soon.
5 stars: Excellent

Quality goods with the very best service.

Although we no longer live in Basildon, we still visit family there. Whilst there we continue to use Mallards to buy jewellery because the quality of goods and service is of the very best. Many thanks to Martine for your patience whilst we chose our purchases this time around, and thanks to mallards for the service of resizing the ring and valuation all in the cost of purchase. We look forward to our next visit to purchase quality items, many thanks.

Reply from Mallard Jewellers
Thank you for a great, detailed review Mark, it's much appreciated. We look forward to your next visit.
5 stars: Excellent

Great customer service at the Basildon branch

I purchased a watch from the Basildon branch and also put another watch in for repair. The staff was so helpful and friendly that I wouldn’t shop anywhere else now!
Mrs Payne

Reply from Mallard Jewellers
Thank you for your review Danielle and we look forward to seeing you again soon.
5 stars: Excellent

Amazing Basildon and Southend

I have been with Basildon and Southend Mallards for years all the staff are incredibly helpful, the jewellery and watches are stunning. I love the uniqueness of some pieces and thanks to Mallards I am lucky enough to own some lovely unique pieces. I’m always on the lookout for different styles.
Today I collected another purchase from the Basildon store. Kirsty helped me with my new ring and she was excellent her customer service was brilliant resizing was done quicker than expected so I am very happy once again.

All the team in both stores are amazing thank you hope to see you soon Jemma

Reply from Mallard Jewellers
What a lovely review Jemma, thank you! So nice to hear from one of our customers who likes to shop at a couple of our stores. We look forward to seeing you again soon.
5 stars: Excellent

Excellent service from start to finish

Excellent service from start to finish, staff were extremely helpful and a big thank you to Martine for her help with my purchase of a ring. Would highly recommend Mallards they are a first class jewelers.

Reply from Mallard Jewellers
Hello Lisa
Thank you for a fabulous review and we are so glad you like the ring. We will pass your comments on to Martine.