Very good communication. You seem to be learning from your mistakes. If a shipment is going to be late, communicate. If anything of relevance is happening with the shipment, communicate. So keep this bit of communication up
Total disappointment. Had to cancel my pay with M-Pesa order after 3 days without any communication, action on the order or replies to my constant emailed follow-ups.
Nairobi office agents is just a collection center, you will not get any assistance there.
Poor website experience. Things are all over the place.
Browser tabs got full after a few clicks.
I was unable to change my payment method from DPO to mpesa.
There is no way to change payment method on website.
Kenyan team took hours to respond via WhatsApp.
Kenyan team was unable to help. Instead of helping they were asking whether to refer me to the US team. Why should I care which team helps me? I just needed help.
Kenyan team doesn't seem to care. No followup.
Cheaper pricing than Kentex.
Switched to Kentex.
You know that exciting feeling you get when you find a good deal and jump on it, and cannot wait to receive your product? ImailKenya will kill that feeling! You will go through a cycle of emotions from excitement to anxiety to anger to helplessness and NO ONE WILL assist you!
Why they still claim "2 Weeks" delivery on their website is beyond me. It's nothing short of false advertising.
Everything I feel about this company, from how they've handled shipment, to clueless customer service and referring us to a 3rd party and finally to NEVER EVER recommending ImailKenya to anyone has been captured by Duncan below.
How can a shipment take two months honestly???! February 2nd to date, back to reputable companies.
Kentex, Savostore were way better!
I think you should point out your reply to the woman who handles your Kenyan office number as she's the one who gives these figures and God knows what exchange rate she uses while converting...All done from her side on package pickup and again $13.89 was the charge given by her when asked the dollar amount being converted.
My package was delivered to the US address on 7th March, I have not been given any update whatsoever. I have tried calling the number provided and all I get is reply that they are looking into it. Is my package misplaced or what. Its my first time using iMail services and I am disappointed.
The disappointment continues. 6 weeks later and no package in sight. The updates on the website are just pushing dates forward. Imagine telling your kids every week that delivery of their toys has been pushed forward by another week. Never again..
Very reliable service, helped me greatly when i had to send some packaged to kenya from CA. as well the consulting agents did a great job for me! Thx.
Amazing service, quick and easy to purchase. Looking forward fora second purchase
Ordered some stuff in November using their website, and I'm yet to receive the package. No communication.
iMail Kenya is the best company to handle your shipments from USA. I love the new and interactive automation with round the clock updates via phone messages. I simply love the secure website link to not only track packages but to also keep track of weight of items already received ahead of package arrival. Well done guys, good job! I ordered last year and had no clue where my packages were or when to expect arrival but you guys are making our 2021 orders a smooth sail. I am super super impressed.
Charged a different fee from the initial one once shipped.
Shipment took a month rather than 2 weeks as stated.
Ignorant customer service.
Please how could I start exporting and importing goods from anda out of my country
I'm very happy, great option for shipping goods!
My package arrived safe and was well packaged.
Their service is just top-notch. Great customer and timely delivery. Looking forward to ship more items through them.
They are a very professional company and are very communicative about the progress of the shipment.They are also supper cheap and I would recommend them to all.
I appreciate the timeliness of the order and the very helpful staff. However, email responses should be improved to shorter time lines.
Initially when first time I ordered my product and got it delivered to you Fargo address, someone had forgotten to inform me of delivery being arrived and if items were shipped, but I guess this was teething issue and has been rectified, I have just ordered my second delivery and happy to see that I am beinh informed regularly