5 stars: Excellent

Great site

Great site. Very good products! Shipping is fast, and the quality is very good! Thanks!

5 stars: Excellent

Thanks Ganjaguys just received my…

Thanks Ganjaguys just received my package. Came pretty fast than expected. I also love your packaging well sealed. Will surely get more coming from you guys. Keep up with the good work.

Reply from ganjaguys.net
Thanks. it's a pleasure we were able to satisfy you.
1 star: Bad

Scam

Scam. You will pay, get a tracking number that can’t be tracked, then asked for more money for an insurance policy. The positive reviews are from similar named people on each of the review sites. The real reviews are 1 star. I’m quite sad to be out of the money, was definitely hoping to see if the products would help with severe PTSD. Lesson learned.

Reply from ganjaguys.net
Hello,

We will appreciate you bringing this case to our attention and giving us the opportunity to think about what happened and why. To begin, it appears that there are two distinct issues here. The first is one of misquoting. We hope that our reimbursement offer demonstrated that we stand behind our products and value it when something does not arrive as advertised and expected. But, alas, therein lies the crux of this unpleasant experience - the second issue - a lack of clarity and transition of fauls information regarding our company policy.

Also Looking back on your interactions with us, we are disappointed to see that our Support Agents did not inform you clearly on delivery procedures before purchase was made. As stated in our FAQ, this has always been our policy depending on your state of residence (Policies and Procedures).
And it's something we should always make clear to customers in these situations, because we can't assume a new customer is aware of this unfortunate circumstance.

Please understand that this is not an arbitrary rule that we have imposed. We are unable to provide full details on here due to the nature of our business. it is critical for us to maintain a certain level of privacy in order to ensure that we continue to operate safely. Regardless, it is our intention to provide a service that people will be proud to return to, even after an event that necessitates a reimbursement.

Our team will be reaching out to you shortly to re-open this case! It’s our hope to work out a solution that may work better for you, so you can feel that you got what you paid for!
1 star: Bad

They arent real cannabis distributors

They arent real cannabis distributors; pretend friendly they dont sell weed they just take peoples money. They are liars and fakes, they dont send a product to any buyers its all a fake and lie, believe me i have tons of proof, im sorry i left this comment, and than the scam page of ganjaguys.net replied on my post exposing them...... so i am back, they never sent a package, they never gave me a shipping number, a package was never destroyed and they never refunded me or offered to refund me, i have no idea why they are trying to pretend that they are real still, 100 percent positive you will not receive your product.

Reply from ganjaguys.net
Hello,

We appreciate you bringing this case to our attention and giving us the opportunity to think about what happened and why. To begin, it appears that there are two distinct issues here. The first is one of communication. We hope that our reimbursement offer demonstrated that we stand behind our products and value it when something does not arrive as advertised and expected. But, alas, therein lies the crux of this unpleasant experience - the second issue - a lack of clarity regarding our reimbursement policy.

Looking back on your interactions with us, we are disappointed to see that our Support Agents did not inform you clearly that your reimbursement could only be provided in store credit, not cash. As stated in our FAQ, this has always been our policy (Policies and Procedures).
And it's something we should always make clear to customers in these situations, because we can't assume a new customer is aware of this unfortunate circumstance.

Please understand that this is not an arbitrary rule that we have imposed. We are unable to provide cash refunds due to the nature of our business. Receiving a payment is much more discrete than sending a payment, and due to the nature of our business, it is critical for us to maintain a certain level of privacy in order to ensure that we continue to operate safely.Regardless, it is our intention to provide a service that people will be proud to return to, even after an event that necessitates a reimbursement.

Our team will be reaching out to you shortly to re-open this case! It’s our hope to work out a solution that may work better for you, so you can feel that you got what you paid for!


Thank you for your time, and take care.

Sincerely,

Greetings, Sal Salzano Thank you for your input. After consulting with the shipping company, we regret to inform you that the package was destroyed by a local agency for an unknown reason.
5 stars: Excellent

Thanks guys got my package safe and am…

Thanks guys got my package safe and am satisfied will surely be returning here and will definitely recommend you.thanks

5 stars: Excellent

Great products

Great products. Love customer service and your prices are affordable. Ordered multiple times, lots in stock and get my products shipped within 5 days. Will definitely be coming back when I run shot.thanks

5 stars: Excellent

First time on the site

First time on the site. i ordered the best they had and was NOT disappointed. Great time had by all lol. I will definitely be reordering from here again. thanks.

5 stars: Excellent

Good customer service

Good customer service, good products.and delivery was on time.keep up.

Reply from ganjaguys.net
Thanks