4 stars: Great
Reply from Emma Sleep
Dank je wel, dit horen we graag!
5 stars: Excellent
Reply from Emma Sleep
Dank voor je mooie beoordeling!
5 stars: Excellent

Thanks

Thanks! Slaap prima!!

Reply from Emma Sleep
Dank je wel voor je mooie beoordeling! Daar doen we het voor!
1 star: Bad

Poor service - spend your money somewhere else

I ordered my mattress more than a week ago and it has not even been sent. I should have received a track & trace code last week, which never happened.

The customer service team is absolutely not helpful, every time they tell me something different and promise to send track & trace links that I never receive.

I advise to stay away from this company and order your mattress somewhere with good customer service.

Reply from Emma Sleep
Dankjewel voor de feedback. Je hebt helemaal gelijk dat wij beter horen te communiceren over de status. Dit gaan wij intern oppakken! Mocht je nog vragen hebben, schrijf of bel gerust.
5 stars: Excellent

Perfect

Goed gehandeld

Reply from Emma Sleep
Dank voor je mooie beoordeling!
2 stars: Poor

Geen goed contact over de levering

Geen goed contact over de levering. Heel irritant

Reply from Emma Sleep
Dank je wel Mary voor je review! We nemen je signaal over het contact over de levering mee!
5 stars: Excellent
Reply from Emma Sleep
Dank voor je mooie beoordeling Rob!
5 stars: Excellent

Super service en matras is echt super…

Super service en matras is echt super 👍👍👍

Reply from Emma Sleep
Wij zijn blij met jouw positieve woorden, dank je wel!
5 stars: Excellent
Reply from Emma Sleep
Dank je wel Karin, dit horen we graag!
1 star: Bad

Terrible experience

Terrible experience!

I guess Emma became victim of their own success after getting promoted number one by all sorts of review sites ... ordered a first 160x200 matras ...rock hard after unpacking ..not expanding at all. Had it replaced by another one ...same experience. It is as if they vacuum pack it too soon and so the memory foam is not yet ‘set’ at the stage of packing...which clearly means they don’t run (proper) quality checks anymore (probably overproducing given the increased demand) :/ ... I got fully refunded by the company I purchased it from luckily but such a waste of time and following up for nothing:/. The funny thing: the booklet tells you it needs a few mins only to expand (and if not, you just open your windows to let the fresh air in) ...at the first time after calling with my issue, I were told to wait 4/6 hours ...second time they delivered the second one, they even told me to wait 72 hours before worrying ...it obviously didn’t expand and had to get it returned.

Reply from Emma Sleep
Dear Boris. Thank you for your feedback. How annoying that the mattress felt too hard and therefore did not turn out to be the right mattress for you. Regarding the smell of the mattresses: because they leave the factory as soon as possible to be delivered to the customer, it is indeed possible that there is a 'new' smell to the mattress. A little airing and possibly washing the cover often helps considerably!
5 stars: Excellent
Reply from Emma Sleep
Beste André. Dank voor je mooie beoordeling!
1 star: Bad

The worst service I have ever had from…

The worst service I have ever had from any company. Lied to so many times on email and on calls. Delay after delay and lies after lies. This company will bring so much stress to your life. I will never ever order again. The need a full re training of all staff and how they communicate to customers. I dont even want to give them one star as that means something good happened and it sure didnt. Awful!

Reply from Emma Sleep
Dear Tony, Very sorry to read that you found our service to be unpleasant. Indeed you normally receive a message when the delivery is later than expected, unfortunately something went wrong there! I will take care of your signal about the communication and discuss it internally. My apologies for the inconvenience caused!
5 stars: Excellent

Happy

I am very happy with matras

Reply from Emma Sleep
Thank you, we love to hear that!
2 stars: Poor

I guess it’s too late to return?

The mattress is okay I guess.. Although it’s too short and I often wake up with back pain. I am 2m long and I guess I should have been smarter in ordering a longer one but I would have liked somebody to contact me before my warranty ran out to check if I indeed wanted to keep it! Now I am stuck with a mattress that gives me back pain and is too short. Honestly, if you would still take my mattress back, I would gladly pay more for a longer one.
In fact, could you? I’ve been spending the corona period at my gfs place like 5-6 days a week and I’ve barely even slept on it. It’s still brand new!
Please let me know and I’ll gladly give you those 5 stars.

Reply from Emma Sleep
Beste Bastiaan bedankt voor je beoordeling! Wat betreft feedback en advies: onze klantenservice staat altijd tot je beschikking, via telefoon of mail! We spreken dagelijks veel mensen die advies willen of even willen overleggen. Voel je vrij om contact met ons op te nemen, bijv. ook nu je merkt dat je nog niet helemaal gewend bent aan je matras! Daar zijn we voor!
5 stars: Excellent

I find the way your company handles…

I find the way your company handles problems perfect.

Reply from Emma Sleep
Thank you Farhad, and it's great to hear that you are so satisfied with our customer service.
5 stars: Excellent

Best ever!

Best ever! Top top top.

Reply from Emma Sleep
Dank je wel voor je mooie beoordeling! Daar doen we het voor!
5 stars: Excellent

Super fijne matras

Super fijne matras, snelle levering, perfect

Reply from Emma Sleep
Fijn dat je zo blij met Emma bent!
5 stars: Excellent

This is the best mattress we've ever…

This is the best mattress we've ever had.
Very glad to have made the purchase - after a few months we also got the pillows which now I don't even know how we lived without.

Reply from Emma Sleep
We are happy with your positive words, thank you Tania!
5 stars: Excellent

top!

top! top top top top

Reply from Emma Sleep
Dank je wel voor je mooie beoordeling!
5 stars: Excellent

Very good quality and service strongly…

Very good quality and service strongly recommend

Reply from Emma Sleep
Thank you very much Maite!