Absolute rubbish - pound shop quality. I also wish I had read the Trustpilot reviews before ordering. I don't have much money to spend on anything so was really upset when the chicks arrived. As per the other reviews smaller than the pictures show, poor quality and one was broken. £30 I won't get back. 3 emails sent requesting a return address, no response. DO NOT BUY.
I would give zero stars if I could. 25 days for delivery. Their website suggests they are UK based with 24/7 customer service. Reality is they are in China, with no response to 5 emails. I don’t know how they can get away with misleading advertising. The product reviews on their website must be fake. Product is plastic cheap import. Affixed in an envelope from China via Heathrow snd then Manchester then to me. Poor. Avoid. Spend your hard earned money with UK manufacturers. Since ordering I’ve been plagued with spam emails and calls too, Avoid avoid - crooks
Shame that there isn’t zero stars, The chickens did arrive but one was in pieces and they are a lot smaller than expected as the measurements include the spike, I Emailed and complained twice but received no response at all I sadly like everybody else it appears on here have been ripped off they are a pile of rubbish worth about 5p each I would estimate.
Absolutely agree with the other reviews, both my chickens were broken and I’ve had to superglue them together. I’ve emailed them twice with no reply. Took an age to deliver too. The reviews on the website must be false - DON’T WASTE YOUR MONEY.
Agree with other reviews...cheap and tacky, made of plastic, in China. Much smaller and thinner than they look in the pictures. Broke on first gentle contact with the ground. Massively overpriced!!! No way of getting money back. DONT BUY THEM.... and can't review them on their website.
I’ve been had good and proper! Not a UK based company as name suggests, chickens are made of a plastic material and are tiny! Very cunning photography gives the illusion that they are much bigger. Do not bother with them, as others have said they’re expensive tat!
They call themselves chickfamily.uk, but the product is shipped from China, so took 2 weeks to arrive. Very misleading. The pictures make the chickens look much bigger than they really are and I for some reason thought they were made of metal, but they are actually plastic (this is not mentioned anywhere). I'm not sure how long they will last outside. I am disappointed, because I thought this was a nice present for some friends, but I don't want to give them this plastic tat.
I wish I had read the reviews on TrustPilot before buying from this, what I believed to be a UK company. I totally agree with all the previous comments. The product was late, ( but of course, it was coming from China! ) one hen was broken and they were hard plastic. I mistakenly thought they would be metal and more robust. They were much smaller than I thought they would be. The photos of them have clearly been manipulated.
To say I am disappointed is an understatement!
Total scam. As per all the other reviewers: arrived very late; fraction of the size they appeared to be online (they are barely 6" high); flimsy plastic; will last about 5 mins in the grass and a passings strimmer will destroy them in an instant; experience when chasing them for update on delivery tells me I have no chance with getting a refund. I hang my head in shame and accept it as a painful expensive lesson to ignore facebook ads!
If I could award 0 stars or even - stars I would. Complete scam. I am usually careful but didn’t pick up on this. That’s nearly £ 40 wasted. How can one possibly give these pathetic cheap plastic horrors as a gift. On line shopping at its worst. No paperwork,very late delivery,not as described, not UK company. Do not fall into this trap. How can all of the reviews on the website be so different to reality.Another case of Facebook promoting scams.
I cannot believe I have been so stupid, when I am usually so careful. First thing I did wrong was to be duped by the letters UK in the name. Secondly, I saw the reviews and thought, ooh all good. When reading them again, after I ordered the product I noticed that two verified purchasers had used exactly the same wording. Thirdly, I was completely taken in by the pictures. They looked like large chickens, they are very small. Not made of metal and coated with plastic. Just plastic! I couldn't understand why everything was taking so long. When I finally got a tracking notification they were starting out in Shanghai! I thought I would never get them but sure enough they arrived after nearly a month. My face fell to the floor when I saw them. Could hardly give them to my friend for her birthday present. I always plan to buy British. If I had been a bit more 'on the case' I would have noticed things more. My fault too for not checking the size, very clever photography used to make them appear larger. One has already had a bit broken. I shall mend the broken one and stick them in some of my pots with the plants. That is all they are fit for. Lesson learned.
Ordered 2 chickens cost nearly £20 postage etc .Long wait for delivery , in pieces . Immediate email, nothing, 2 further emails.. nothing.Then sent Mssngr had reply return ''chickens' address in France , me to pay postage and will refund .Not taking that chance .The said, ' chicken' so flimsy and small. They must have made so much money. Company should not exist.
Ordered for Mother's day. Did not arrive. Asked for a refund, no response. Arrive today broken. Have asked for a refund again. Very small and cheap plastic chicken. Have reported to trading standards via the CAB.
Another dissatisfied customer what rubbish no response to emails instagram shouldn't let them advertise.
Broken on arrival and made of cheap plastic
This is a scam. I ordered from chickfamily.fr which has the same website as chickfamily.uk. After taking my money, I never heard fro them again despite numerous emails to them. DO NOT ORDER FROM THEM....the website looks good but don't be fooled!
Same as the other reviews, order took a couple of weeks to arrive and then both were completely smashed due to virtually no packaging. No response to emails as yet and after finding these reviews, I'm not holding out much hope!
These people are laughing all the way to the bank and it's mugs like me that put them there. A website that promises the earth - 'Satisfaction Guarantee' - really?, and delivers nothing. Their return policy says send the item back if not satisfied but where are they? No paperwork in with item and no address on the website. This is the perfect scam. Market a crap product - promote it on a fancy website courtesy of Shopify and sit back and wait for the money to roll in. My advice - AVOID anything that Shopify mails to you. They disclaim any responsibility quite understandably but they just lead you into the trap - SNAP! - they got me.
We ordered two chickens as a gift. Took weeks to arrive, products made of bendy plastic NOT metal, one of them was broken into pieces, there was no paperwork in the bag and now the seller isn't replying to our refund request. Wish we'd seen the reviews here first, that's £20 we're never getting back!
Do not buy. Very poor quality .Mine arrived broken .Its just cheap plastic rubbish .It took 3 weeks to arrive (probably china). And the customer service is shocking I sent loads of emails and no reply .Its like something you would buy in a pound shop
I am still waiting for my order after more than 2 weeks. The tracking number doesn’t work and the company has ignored my repeated requests for an update. Judging by a lot of comments the product is not as described but cheap and nasty. I want my money back but no-one at Chick Family is getting in touch. So, frustrated and out of pocket...
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