Be really careful when taking out phone insurance. It took me 12 months to get a refund on a lost phone and cloud cover insisted I paid the monthly premium whilst the insurance company were deciding on my claim. I was therefore paying approximately £8 per month for a phone I didnt have. I was advised that this was to cover admin fees. Reslly bad service I will go via my home insurance next time or not bother. I wrote hundreds of emails gave extensive information for my claim to be originally rejected until I threatened the financial ombudsman. Then suddenly they changed their mind.
Have been with cover cloud for a number of years, very responsive to amendments to the policy. Never had any issues with then.
In all correspondance, staff have been clear, and knowledgable. Helpful, prompt and polite customer service - would definitely recommend.
Brilliant cover and service. Staff are friendly and very helpful with any questions asked. Would definitely recommend
Just hassle free. No fussy questionnaires. Just email all gadget details and the quote comes back. Super easy 👍
Efficient renewal and competitive price for the second year so it was a simple decision to renew. Good service!
Very easy to apply for and pay. I’ve yet to actually use your services though and hopefully I won’t ever need to.
My first claim for screen crack after being with covercloud for few years went well. Not much hassle and they are easily accessible.
So far so good. As I haven't had the chance to use the cover for anything just yet.
Insure your items here no problems
Have always protected my items (iPhone, iPad, Apple MacBook Air 2019) through overcloud, have had to claim three time on my iPhone, the claims process was simple and both times I was told to take my iPhone to Apple let them repair it (they actually replaced it twice) and both times CoverCloud have paid out no problems. The other time I sent my phone off snd was returned no issues.
Had a query with my account. Had a very quick reply and resolved issue easily. I have found that they have always been very willing to help which maybe their job but not all companies are like this. Would recommend.