Rep Kristine at EECU Hulen location in Fort worth did not send my application over for new Mastercard. When after 10 days I didnt receive the card I called and she said she would research it. She never called me back so I reached out. Then she said they (processing) never got what she sent (because she didnt send it) and she had to resend it, but never told me about her mistake. At that time, she could have requested expedited service for the card to be delivered but she didnt. I called the branch manager and asked for expedited service and she could not accommodate. I told her what poor customer service this was by both her rep and herself.