1 star: Bad

Would give 0 if I could

Would give 0 if I could. Another fbook scam. Paid £40 and the product was sub-standard had to return to France at my expense. 30 days after item returned not received a refund. Emailing them daily but no response.
Now gone through my credit card to start section 75 claim

AVOID

1 star: Bad

Scam or fraud, take your pick

V.slow delivery, no back up info. Arrived broken, horrid quality, v much smaller than photo suggested. Said I could have refund, spent about £4 on postage to a French address. Chased, said processing, 3+ weeks later, nothing, despite further chases - all on Messenger, no other form of contact.
Do not buy from this company.

1 star: Bad

Faulty product

I ordered the hen family and it arrived a little over two weeks ago. A few days ago one of the hens broke and I emailed a complaint regarding this and was told that because it was over two weeks since it had be delivered they are going to do nothing to rectify the faulty product they have delivered. This is awful customer service and very disappointing. Not to mention they are a lot smaller and flimsier than pictured.

1 star: Bad

I wish I had read reviews first

I wish I had read reviews first. My sister sent me the link to this company as she thought the products looked nice. What a complete waste of money and how is this company allowed to stay trading? They are charlatans. DO NOT BUY ANYTHING FROM THEM!

Only the latest review will count in the company's TrustScore
1 star: Bad

Terrible product

Terrible product, terrible company. I sent the chickens back to France, tracked delivery, yet they still claim that they did not receive the package. I'm still waiting to get my money back. ADOID BUYING ANYTHING FROM THIS SHOCKINGLY POOR COMPANY.

1 star: Bad

Wish i had read all these reviews…

Wish i had read all these reviews before i spent £44, I had broken and i wanted a refund i have emailed them 4 times but no response. Any suggestions what i can do to return and get a refund.

1 star: Bad

If I could give this company

If I could give this company - 5 stars I would, same as all of the other reviews, cheap plastic that breaks, I had one of them break and reported it asking for a full refund and was asked to post to France which I did, I got credit for one of the five which was less than the cost of the post.
The company is a shame and I will be reporting them to trading standards.

1 star: Bad

Absolutely rubbish small…

Absolutely rubbish small plastic/acrylic cut out chickens! Took ages for them to come,was supposed to be a birthday present for a chicken loving friend! Bit embarrassed to give them to her now! Wish I’d checked here first. Would send them back but sounds like a lot of hassle! So annoyed they are swindling people. Avoid at all cost.

1 star: Bad

AWFUL, AWFUL COMPANY

This should be minus 5. This company have failed to send me my order. They keep stating that is in the uk but still no delivery. I bought from this store because it specifically states “chickfamily UK”. I believe it could be France but originally China? I have requested several times for a refund OR their postal address in the UK so I can apply to small claims, but no response. I have now been waiting 2 weeks for a guaranteed 24-72 delivery. What a joke this company is. If anyone does know a UK address for this company please state.

1 star: Bad

Shouldn’t even been given a star…

Shouldn’t even been given a star absolutely rubbish so small and tinny company doesn’t even answer you any emails would advise to steer clear

1 star: Bad

Avoid at all costs

Avoid at all costs. The Chickens were made of plastic and were so small they look more like pigeons! It was a lot of hassle to try and get a response from them so I could return the package and request my money back. I eventually got their details and was told to send the package back (at my own expense £9.95 for signature on delivery and tracking). I know they have the package and was told a week ago that the money would be in my account.....still waiting!!!! If anyone else needs the address to send back their unwanted chickens it is 12 Rue des Graviers, Bresilley, 70140, France. Good luck!

1 star: Bad

I wish I,d looked at the reviews before…

I wish I,d looked at the reviews before I ordered the chickens.Absolutely a load of rubbish.I don't know how they pass the trading standards board.I shall be contacting them myself to see how they getaway with ripping people off.

1 star: Bad

Large chick/Cockerell arrived broken

Large chick/Cockerell arrived broken, was obviously packed broken. Have sent 3 emails but no reply. Agree with all other reviews. Avoid this company. Now in the process of trying to get a refund.

1 star: Bad

Items were very disappointing

Items were very disappointing, website images are deceiving. Customer service poor.

1 star: Bad

Avoid at all costs

Avoid at all costs. I wish I had seen these reviews before ordering. Absolute rubbish. Placed an order for 4 hens which arrived after 21 days & 1 was broken. Emailed requesting replacement but haven't heard anything. So much for their "we will answer you within a maximum of 24hours"!! Because I really wanted hens I foolishly ordered the rooster & another hen - both have arrived broken. So out of a total of 6 items 3 arrived broken. The website is very convincing but don't be taken in. There is no way to leave a review or contact them - because they don't respond. Interestingly the customs declaration form states the value of each hen is £1.08p. Not the £9.90 they are for sale at!!

1 star: Bad

Chick family UK (not UK!)

Three weeks for an alleged UK 48hr delivery. Company detail lscshow France so not UK at all.

Images on ads are very misleading, much smaller than shown.

Broke before even placed in ground. Not heavy duty as claimed at all, thin plastic.

I submitted a complaint and they aren't interested.

Avoid.

1 star: Bad

One star is generous

One star is generous - I can only endorse what everyone else has said, these are small poor quality plastic items - one arrived broken and to return them you have to send them to France! I didn’t want to take the chance of losing more money by doing this. Feel foolish for being drawn in by the photos - don’t buy them!

1 star: Bad

Rubbish

Leave well alone what a con, took weeks to arrive from China and the items were poor quality, the website is made to look as if its UK based total rubbish as per the products

1 star: Bad

Rubbish quality

Rubbish quality, broken and never return messages- DO NOT BUY

1 star: Bad

ZERO STARS. DO NOT BUY FROM THIS COMPANY.

Item received broken, did get a response for a returns address to France that I have to foot the postage for. Company weren’t sorry for what had happened and didn’t really want to know. I advise no one to buy from this company - item took 20 days to arrive after it says 72 hours on website and led to believe it was a UK based company which it isn’t. I will never buy from them again. Wish I did more research into this company before buying off them.

Is Chickfamily your company?

Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today!

Claim your free business account